Frequently Asked Questions
If none of the answers address your questions, please feel free to contact us.
General
Do you accept bulk orders?
Yes, for wholesale customers, please contact us
Can I become an official TORRO investor?
Please contact us with information about your company's projected sales figures and how you would market and present the products. Your company would be evaluated to ensure that the brand's integrity is maintained and our customers receive the same standards associated with the brand.
Is TORRO a registered trademark?
Yes, TORRO is a registered brand and trademark. Any sale of TORRO products or products displaying TORRO insignia or branding without consent from B. A. M Worldwide Ltd. constitutes a breach of intellectual property rights owned by B.A.M Worldwide Ltd.
Is your leather a byproduct of the food industry?
Yes, we do not condone animal cruelty in the manufacturing of our products, and we always strive to ensure our leather goods are sourced from responsible tanneries in the USA.
Ordering & Delivery
What payment methods are accepted?
We accept the following payment options:
- Visa
- Mastercard
- American Express
- PayPal Express
- Apple Pay
- Google Pay
- Shop Pay
I still haven't received my order
- Check if you have received a collection slip
- If the item was sent to your home, ask anyone living there if they accepted the delivery
- Please also check if the item was left with a neighbor or in your safe place (if applicable).
- If the item was sent to your work address, inquire with the mailroom and your colleagues if anyone accepted the delivery
Still missing?
If your item is still missing and a reasonable amount of time has passed, then it can be considered lost. Please contact us and we will investigate this further for you.
Can I return products for a refund?
Please refer to our Returns Policy for more information
Product Questions
I'm not sure about my phone model, how can I check?
If you are unsure of your exact model number, it should be available in your phone's settings (or on the device itself). Depending on the manufacturer, you can find your model number and the correct case via the following links.
Are TORRO cases made from genuine leather?
Yes, all TORRO cases are made from genuine leather. We source the finest leather from Italy and the USA. We have our leather products tested annually for compliance with current European specifications (BS 2780:1983+A1:2013).
Our leather is an "Aniline" leather, which is considered one of the highest quality types of leather in the leather industry. Furthermore, it is also one of the most expensive leathers to produce, as only the best raw hides are suitable for making aniline leather.
Are your cases compatible with QI / MagSafe Wireless Charging?
Our cases support wireless charging, but the distance between the device and the charger reduces power transfer, which can result in a device not charging at all or slowing down power transfer. Our internal tests have shown that the charging plug makes the most difference.
